Refund Policy for TratSea.com
Our refund policy allows for refunds based on the specific terms and conditions of each ticket type. These terms will be displayed in the terms and conditions section for each ticket or activity at the time of booking.
Refund Request Process
- Refunds are processed via email only. To request a refund, please email us at bookingtratsea@gmail.com with your booking details, including the ticket or activity name, date, and booking reference number.
- Each ticket has its own set of rules and conditions for refunds, which will be stated at the time of purchase. Please review these carefully to understand the eligibility for refunds.
Eligibility for Refunds
- Refund eligibility is determined according to the specific terms associated with the booked ticket or activity. Refunds may not be available for all ticket types, especially for those marked as non-refundable or promotional.
Processing of Refunds
- Once we receive your email request, we will review it against the ticket-specific terms and conditions. If eligible, the refund will be processed, and the amount will be credited to your original payment method within a specified number of days.
Late or Missing Refunds
If you haven’t received a refund after approval, please first check your bank or credit card account again. Then, contact your credit card company or bank. For further assistance, contact us at bookingtratsea@gmail.com
Contact Us
For questions related to refunds and returns, please contact us at bookingtratsea@gmail.com